Problem: Solved

Millennium’s Virtual Help Desk Support provides fixed cost 24/7 Remote Help Desk hardware & software services for desktops, laptops, mobiles, hand-held devices, peripheral devices and business servers. Virtual Helpdesk Support includes desktop systems support for Windows and Mac, mobile operating systems support for Android, iOS, Blackberry OS, QNX, anti-virus / spyware support, software Installation, PC/Network troubleshooting, response to emergencies within 30 minutes, and much more.

This support is user based rather than device, that means if Single user has Laptop, Desktop, Mobile - all devices are supported. Our services are robust, reliable, and affordable, with a low monthly fixed fee so you have no cost surprises.

Scope of Services

Windows/Mac Desktop

Supported Windows XP, Windows Vista, Windows 7, Windows 8

Supported Mac OS9, OSX all flavors

Installing hardware drivers for Windows

Installing service packs - On workstations on demand with MSP approval

Diagnosing and fixing Windows/Mac security problems

Configuring internet, network connections and Windows mail, Thunderbird, Entourage, Mac Mail

Troubleshooting and fixing error messages in Windows

Scanning and removing viruses, malware or spyware

Printing / Network connectivity support

Wi-fi Client setup

Core application support, Microsoft, Adobe & Symantec.

Email Client (Outlook /Outlook Express/Windows Mail).

Microsoft Office Standard Suite.

Office 365

Software/application-related incidents on Microsoft or Macintosh system

Printer-related problems such as mapping, drivers and connectivity

Mobile Devices

Application Support

Data Synchronization

Device Activation and Account Setup

Device Features and Settings

Active Sync/HotSync/Blackberry Enterprise Server

Software/App Installation

Hardware Troubleshooting