Systems Check: OK

Millennium’s Remote Monitoring & Management provides a suite of remote infrastructure management services to our clients. Remote management services include the monitoring and management of servers, networks, virtualization, storage, private & public clouds, applications, VOIP, and a wide array of other devices and technologies. RMM services are delivered 24/7 by experienced, certified technicians from our NOC (network operations center) that uses enterpriseclass technologies and follows proven ITIL processes to deliver continuous uptime to our client environments.

Scope of Services

Remote Monitoring & Management

ITOP Platform, Executive Dashboard, On-Demand Weekly and Monthly Reports

24 X 7 Monitoring, Alert filtering, & Alert Priority from ISO27001 Certified NOC

Alert Validations using Runbook Automations (RBA)

Alert & Incident Prioritization With Multi-level Escalations

Bundled Antivirus: VIPRE Business Premium Edition

Patch Rating Service, Patch Failure Alerts

Patch Installations & Antivirus Definition Updates For Supported Antivirus Products

Standard Operating Procedures (SOPs) Based Initial Remediation

Configuration Backup Of Network Devices As Applicable

ISP Vendor Escalations & Follow-up

Firmware Upgrades As Required or On Request Basis

Troubleshooting And Full Remediation

3rd Party Vendor Escalations for Troubleshooting And Resolution Of Configuration Issues

Root Cause Analysis Of Critical Issues

Move, Add, And Changes (MACs)