24/7 Support
Emergency response is how we turn first-time customers into lifelong partners. When something breaks at 2 a.m., the only thing that matters is whether someone picks up the phone. We do.
Call us when you need us
800.677.1919
One number for sales, support, and 24/7 emergency dispatch. Reach a real person at our ISO-27001-certified Network Operations Center.
Remote support
Our IT team can remotely resolve many common network and device issues without an on-site visit. Faster restoration, lower cost, less disruption to your operation. Remote support is included as part of any Managed Services agreement and available ad-hoc through our Block Hour Support model.
24-hour emergency maintenance
When the situation calls for boots on the ground, we dispatch a field crew. Our 24-hour emergency maintenance covers:
Fiber outages. Emergency repair of damaged fiber routes, with crews experienced across OSP, aerial, and underground configurations.
Copper outages. Restoration of copper trunk and distribution failures, including legacy installations.
Equipment failure. Diagnosis and replacement of switches, routers, wireless controllers, UPS, and other infrastructure equipment.
NOC restoration. Recovery of Network Operations Center services, monitoring, and management platforms.
Disaster recovery. Coordinated response after storms, floods, and other infrastructure-disrupting events. We were on the ground for the Newark Watershed and have ongoing emergency-response agreements with utility, municipal, and carrier customers.
Proactive support under a Managed Services agreement
Reactive 24/7 dispatch is the floor. The better model is proactive monitoring that catches failures before users notice them. Talk to us about a Managed Services agreement: remote monitoring and management paired with helpdesk support and prepaid block hours, all delivered by certified engineers from our ISO-27001 NOC.
